Contact us

Get in touch with us if you would like more information or if you have a question or complaint about a Trade Measurement related product or service.

Notice icon COVID-19

If you are visiting a Trading Standards site, you will be required to follow Government guidelines, which include wearing a mask, scanning in using the QR code/manually recording your visit and providing evidence of your vaccine pass. See COVID-19 updates for more information.

News and notices - COVID-19 updates

By phone

Freephone: 0508 627 774
From overseas: +64 3 962 2580

Hours: Monday - Friday 8:30am to 5pm NZT (except public holidays)

Office locations and postal addresses

Northern Region

Our office and laboratory for this region are at:

502 Rosebank Road
PO Box 19543
Avondale
Auckland 1746

Central Region

Our Head Office is at:

Ministry of Business, Innovation and Employment
15 Stout Street, Wellington 6011
PO Box 1473, Wellington 6140
New Zealand

Our laboratory for this region is at:

Callaghan Innovation
69 Gracefield Road
Seaview
Lower Hutt

Tip Icon Blue2 Note

The Central Region laboratory is currently closed. Contact us if you need any of the services normally undertaken from this location.

South Island Region

Our office and laboratory for this region are at:

41 Coleridge Street
Sydenham
Christchurch

Media enquiries

You can email our media desk at media@mbie.govt.nz

Assistance available

If English isn’t your first language, let us know when you call and we will use our interpreting service, Ezispeak. When you call, tell us what language you want, then wait to be connected to an interpreter.

Ezispeak(external link)

If you’re deaf or hearing impaired, you can use the Video Relay Service to get in touch with us.

Video Relay Service(external link)